Contact Us

We’d Love to Hear From You

At EASTSTARGENERAL, every conversation starts with a real person who cares about your experience. Whether you have a question about your order, need help with a product, or just want to share some feedback, we’re here to listen and help. Our team works from a sunny office in San Francisco, but we serve customers all across the country — and we treat each message like a personal note from a friend.

Get in Touch Through Our Contact Form

For most inquiries, the fastest way to reach us is by filling out the simple contact form right here on our site. Just tell us a few details, and we’ll take care of the rest. Here’s what we’ll ask for:

• Your Name – so we know who to greet
• Your Email Address – so we can reply back to you
• Your Order Number (if you have one) – this helps us look up your details quickly
• Your Message – tell us what’s on your mind

Once you hit send, the message lands directly in our customer care inbox. We’ll personally review it and get back to you with a clear, helpful response.

Other Ways to Reach Us

Prefer email? You’re welcome to write us directly anytime:

Email: [email protected]

Mailing Address:
555 California Street, Suite 1500
San Francisco, CA 94104

Business Hours: Monday through Friday, 9:00 AM to 5:00 PM Eastern Standard Time.

We also have an online customer service chat feature available during business hours. Look for the chat bubble in the corner of our site — it connects you directly with a member of our support team who can answer your questions in real time.

What Kind of Response Time You Can Expect

We know waiting is never fun, so we aim to reply to every inquiry within 24 to 48 hours. Here’s a closer look at how quickly different types of questions are handled:

• Order Status & Shipping Questions – usually resolved within 24 hours
• Product Compatibility or Fit Inquiries – answered within 24–36 hours
• Returns, Exchanges & Refunds – handled within 48 hours after we review your details
• General Questions or Feedback – typically within 24 hours

If you reach out over the weekend or on a holiday, we’ll get back to you on the next business day. Rest assured, no message goes unanswered — we personally read every single one.

Thanks for choosing EASTSTARGENERAL. We’re looking forward to hearing from you.