Shipping Policy

Shipping Policy for EASTSTARGENERAL

When you shop with us at EASTSTARGENERAL, we want the whole experience to feel simple and straightforward. That includes how your orders get to your doorstep. We have built our shipping process around the idea that you should not have to worry about hidden fees or confusing timelines. Every package we send out carries a little bit of that thinking with it.

Our focus is on two main regions right now: the United States and Canada. These are the places where we can offer you the kind of reliable, fast service that we would want for ourselves. We keep our shipping model clean and easy to understand, so you always know what to expect before you click that order button.

Free Shipping to the United States and Canada

Here is the part we are most excited about. Every single order we ship to the United States and Canada ships for free. No minimum purchase. No coupon codes to hunt down. No fine print that changes the deal after you add items to your cart. If your delivery address is in the US or Canada, your shipping cost is zero dollars.

This is not a limited-time promotion or a special event. It is simply how we run our business. We believe that the price you see should be the price you pay, and delivery should be part of that honest deal. So go ahead and fill your cart with whatever you need. Shipping will not add a penny to your total.

Delivery Timelines for Your Order

We know that when you place an order, you are probably hoping it arrives sooner rather than later. We work hard to make that happen. Our delivery timelines are based on real experience with our shipping partners, and we stand behind them.

For orders going to addresses within the United States, you can expect delivery within 7 to 10 business days. That timeframe starts after we finish handling your order, which we will talk about in just a moment. Most packages land right in the middle of that window, but we give ourselves a little breathing room on both ends so we can be honest with you about what to expect.

For our customers in Canada, delivery takes 6 to 10 business days. We know that sounds a bit similar to the US timeline, and that is because our shipping process treats both countries with the same level of care and speed. Whether you are in Toronto, Vancouver, Montreal, or a smaller town in between, we aim to get your order to you within that window.

Order Cut-Off and Handling Time

Let us talk about when orders actually start moving. We have a daily cut-off time of 5:00 PM Eastern Standard Time (EST). If you place your order before that time on a business day, we will begin processing it the same day. Orders that come in after 5:00 PM EST will be handled starting the next business day.

Once your order enters our system, we need a little bit of time to get everything ready. Our handling time is 1 to 3 business days. During this window, our team picks your items, checks them carefully for quality, packs them up securely, and hands them off to our shipping partner. We do not rush through this part because we want your items to arrive in perfect condition. But we also do not drag our feet. Most orders leave our facility within 1 to 2 business days.

So here is how the math works. If you order on a Monday before 5:00 PM EST, we start handling it that day. It ships out within 1 to 3 business days. Then the delivery clock starts ticking. For a US customer, that means your package could arrive as early as 8 business days from your order date, or as late as 13 business days if everything takes the maximum time. For Canada, that range is 7 to 13 business days. Most orders land right in the middle of those ranges.

Where We Ship

Right now, we ship to every corner of the United States and Canada. That includes all 50 US states and all Canadian provinces and territories. We do not leave anyone out. Whether you live in a busy city center or a quiet rural community, we will get your order to you.

Here is a simple list of where your order can go:

• United States (all 50 states)
• Canada (all provinces and territories)

We do not currently ship to addresses outside of these two countries. If you are located somewhere else and really want our products, we hope to expand someday. But for now, we keep our focus on the US and Canada so we can offer the best possible service in these regions.

What About Remote or Hard-to-Reach Areas?

Most addresses in the US and Canada qualify for our free shipping without any extra charges. However, there are some areas that shipping carriers consider remote or hard to reach. These might include small islands, very rural locations, or places that require special delivery arrangements.

If your address falls into one of these categories, you might see an additional fee applied to your order. We do our best to flag these situations early in the checkout process so there are no surprises. The fee covers the extra cost that the carrier charges us to get your package to that location.

This does not happen often. The vast majority of our customers never run into this. But we want to be upfront about it so you know exactly what to expect. If you have any questions about whether your address might be considered remote, just reach out to us before placing your order. We are happy to check for you.

Package Tracking

Every single order we ship comes with a tracking number. You will receive that tracking number by email as soon as your package leaves our facility. From that moment on, you can follow your order every step of the way.

Tracking updates show you where your package is, when it moves between facilities, and when it is finally out for delivery. You will get a notification when it arrives. This way, you never have to wonder where your order is or when it might show up.

If for any reason your tracking information does not update for several days, or if your package seems stuck somewhere, please let us know. We have direct lines to our shipping partners and can usually sort things out quickly. Sometimes carriers forget to scan a package at a particular stop, and the tracking goes silent for a bit even though everything is moving fine. We will help you figure out what is going on.

What If Something Goes Wrong?

Even with the best planning, things can occasionally go sideways. A package might get delayed in transit. It might get delivered to the wrong address. It might even get lost entirely. We handle each of these situations with the same approach: we make it right for you.

If your order does not arrive within the expected delivery window, reach out to us at [email protected]. We will start an investigation with the carrier right away. In most cases, we can either locate the package quickly or send a replacement.

Our address for any written correspondence is:

101 Montgomery St, Suite 200, San Francisco, CA 94104

But email is always the fastest way to reach us. We check our inbox regularly and respond as quickly as we can.

A Few Extra Details

We do our best to ship orders complete. Sometimes, if an item is unexpectedly out of stock, we might need to split your order into multiple shipments. You will not pay any extra shipping for those additional boxes. We will let you know if this happens.

We do not ship to PO boxes for certain carriers, but most of the time this is not an issue. If your carrier requires a physical address, we will let you know during checkout.

We also do not ship to freight forwarding addresses unless you have cleared it with us first. Too many packages get lost or damaged after they reach a forwarder, and we want to make sure your order ends up in your hands, not stuck in a warehouse somewhere.

If you need to change your shipping address after placing an order, email us right away. We can usually update it if the package has not shipped yet. Once it is in the carrier’s hands, we cannot redirect it. So double-check that address before you hit submit.

Our Promise to You

At EASTSTARGENERAL, we built our shipping policy around the idea that you deserve honesty and clarity. No fake discounts, no complicated charts, no surprises. Free shipping to the US and Canada. Clear timelines. Real tracking. And a real person on the other end of that email address if something goes wrong.

We know that how a company ships your order says a lot about how they treat their customers. That is why we put so much thought into this process. We want you to feel confident when you order from us, and happy when your package arrives. That simple exchange is what keeps us going every day.

If you ever have a question about where your order is, when it will arrive, or how we handle a specific situation, just write to us at [email protected]. We will get back to you with a straight answer.

Thank you for choosing EASTSTARGENERAL. We are glad you are here, and we look forward to getting your order to you quickly and safely.