FAQs

Frequently Asked Questions

How long does shipping take to the United States?

We know you’re excited to get your order, and we do our best to get it to you fast. For deliveries within the US, you can expect your package to arrive in 4 to 7 business days after your order leaves our warehouse. This includes processing time, which usually takes one business day. We’ll send you a shipping confirmation with tracking details so you can follow along.

What about shipping to Canada?

Shipping to our friends in Canada takes just a little longer. You can expect your order to arrive within 8 to 11 business days. Customs clearance is included in that window, but it’s almost always smooth. As soon as your package ships, you’ll get a tracking number so you can see exactly where it is on its journey.

What is your return policy?

If something isn’t quite right, no worries. We offer a 30-day return window from the date you receive your order. And the best part? Return shipping is on us — we’ll provide a free prepaid return label. Just make sure the item is in its original condition and packaging. Once we receive your return, we’ll process your refund within 3 to 5 business days back to your original payment method.

What payment methods do you accept?

We want checkout to be as easy as possible. That’s why we accept PayPal and all major credit cards (Visa, Mastercard, American Express, and Discover). All payments are processed securely, so your information stays safe. You don’t need a PayPal account to pay with a credit card — you can check out as a guest.

How do I track my order?

Once your order ships, we’ll send you an email with a tracking number and a link to follow its progress. You can also log into your account on our website to see the latest status. If you don’t see the email, check your spam folder — or just reach out to us at [email protected] and we’ll help you out.

What if my product has a quality issue?

We take quality seriously, and we want you to love what you ordered. If something arrives damaged or has a defect, please let us know within 7 days. Snap a photo and send it to [email protected] with your order number. We’ll make it right — either send a replacement or issue a full refund, including any shipping charges. No hassle, we promise.

How do you handle my account and privacy?

Your trust matters to us. When you create an account with us, we store only the information needed to process your orders and provide support. We never share your personal data with third parties for marketing. You can update or delete your account anytime by contacting us. We follow GDPR and CCPA guidelines to keep your information safe and give you control over it.

How can I contact your customer service?

If you have any questions not covered here, the easiest way to reach us is by email. Write to [email protected] and we’ll get back to you within 24 hours during business days. Our team is based in San Francisco, and our physical address is 101 California Street, Suite 300, San Francisco, CA 94111. We don’t have a phone line at the moment, but email works great for fast help.